STORE POLICY

Shipping Policy

SHIPPING POLICY

Hello friends! This is Zac. I'm gonna be completely honest here, I am a one person business and sometimes it gets a little difficult to get my products out right exactly when you order them. I hope you understand this and know that I will try my best to get it to you ASAP.

Lots of love <3

Returns Policy

RETURNS POLICY

Thank you for supporting my music! I want you to be happy with your purchase.

If, for any reason, you are not satisfied with your merchandise, please contact me within 7 days of receiving your order to discuss a return or exchange.

Here are a few things to keep in mind:

To be eligible for a return or exchange, the item must be in its original condition (unworn, unwashed, undamaged, etc.) and, if applicable, with its original packaging.
Please provide your order number and a brief explanation of the reason for the return or exchange when you contact me.
Return shipping costs will be the responsibility of the customer, unless the item you received was incorrect or damaged upon arrival. In such cases, I will gladly cover the return shipping costs.
For exchanges, if the new item costs more, you will be responsible for paying the difference. If it costs less, I will issue a partial refund.
Refunds will be processed back to your original payment method once I receive and inspect the returned item. Please allow 7-10 business days for the refund to appear in your account.

Damaged Items

If your merchandise arrives damaged, please contact me immediately within 48 hours of receiving your order with photos of the damage. I will work with you to arrange for a replacement or a refund.

How to Initiate a Return or Exchange

Please send an email to zacrunmusic@gmail.com with the subject line "Return/Exchange - Order # [Your Order Number]". I will get back to you as soon as possible with further instructions.

Thank you for your understanding! Your support means the world to me.

ZACH RUNFOLO of ZacRunMusic

Payment Methods

PAYMENT METHODS

Credit / Debit Cards
PAYPAL

Offline Payments

FAQ'S

Can I insert an image, video, or gif in my FAQ?

Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
How do I edit or remove the “FAQ” title?

You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
What is an FAQ section?

An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.